Returns & Refunds

Returns & Refund is a guarantee provided by Catusy

When you receive a product that was bought and paid for on our site, and you find it is not as described, you can contact us to resolve these problems (according to the returns guarantees).You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with us.
 
Scope of Guarantee
All products on catusy.com have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described.
The following situations are not included:
1. An item you claim is not as described, but the seller can prove that it is.
2. Items are as described, but you no longer want them (unless the seller offers Easy Returns)

Guaranteed Protection Period

You can submit refund requests up to 15 days after your order has been completed. 

 Conditions for Submitting Refund Requests

You can submit refund requests up to 15 days after your order has been completed. 
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